PSA Products: Maximising Salesforce ROI Through Managed Services

Key Capabilities Demonstrated

Managed Services

Resource constrained

Platform underutilised

Not staying current

Now able to be focused on core business growth and not Salesforce admin

Overview

PSA Products is a specialist manufacturer and supplier of fire, security and intercom products to the electrical, security and fire industry. Established in 1985, PSA is a family owned Australian company proud to be providing innovative fire and security products to protect communities and save lives. As their business grew, so did their need for efficient, optimised Salesforce solutions to support their operations and customer service capabilities.

Challenge

PSA faced significant limitations in managing their Salesforce ecosystem effectively:

Technical expertise gap: PSA lacked specialised knowledge required to manage Salesforce effectively

Resource constraints: PSA had insufficient capacity to optimise their Salesforce capabilities

Platform underutilisation: PSA was not fully leveraging the potential of their Salesforce investment

Operational inefficiencies: PSA’s day-to-day processes were hampered by suboptimal system configuration

Update management: PSA experienced difficulty staying aligned with latest Salesforce platform enhancements

Integration challenges: PSA struggled with seamlessly incorporating new features and updates

Performance limitations: PSA’s team efficiency was impacted by platform optimisation issues

Absence of Salesforce specialists: PSA had no dedicated experts on staff to manage the platform

Business-technology misalignment: PSA faced a growing gap between digital capabilities and business needs

Competitive disadvantage: PSA risked potential impact on market position due to technology limitations

Partner Value

Think Beyond partnered with PSA Products to provide comprehensive Managed Services for their Salesforce environment:

Business process analysis: Think Beyond conducted a deep dive into PSA’s operations to understand unique requirements

Rapid issue resolution: Think Beyond provided quick identification and fixing of system problems as they arose

Downtime reduction: Think Beyond implemented measures to improve PSA’s operational stability

User-centric enhancements: Think Beyond developed solutions based on specific needs of PSA’s users and sales teams

Productivity-focused improvements: Think Beyond delivered strategic Salesforce enhancements driving increased efficiency for PSA

Workflow optimisation: Think Beyond created tailored solutions addressing PSA’s specific operational challenges

Real-time visibility: Think Beyond implemented management dashboards providing clear insights into PSA’s operations and performance

Enhanced reporting: Think Beyond delivered tools enabling more informed decision-making at all levels of PSA’s organisation

Adoption acceleration: Think Beyond designed innovative solutions to boost PSA’s platform utilisation

System integration: Think Beyond connected PSA’s Salesforce with other critical business systems for cohesion

Results

The Managed Services partnership delivered significant benefits to PSA Products, transforming their Salesforce environment from a basic tool into a strategic business asset. System downtime was drastically reduced, allowing the team to focus on customer service rather than technical issues. User adoption increased substantially as staff recognised the value of the enhanced platform in supporting their daily work.

Management gained visibility into operations, enabling more data-driven decision making and strategic planning. The sales team benefited from streamlined processes and better access to customer information, improving their ability to respond to customer needs quickly and effectively.

By outsourcing their Salesforce management to Think Beyond’s specialists, PSA Products was able to stay current with platform updates and best practices without diverting internal resources. This ongoing partnership ensures that PSA continues to maximise their return on investment in Salesforce technology while focusing on their core business of providing security and fire protection products to communities across Australia.

The successful implementation of Managed Services has positioned PSA Products for sustainable growth, with a scalable, efficient Salesforce environment that can evolve alongside their business needs for years to come.